Overall Value
Duckie helps you skip the ticket chaos and move straight to resolutions. With AI-powered actions, smart integrations, and a no-code builder, it replaces repetitive queries with real-time outcomes, so your agents can focus on high-value conversations.
⚡ Build once, deploy anywhere
🧠 Smart workflows tailored to your support logic
🛠️ Acts inside Slack, Zendesk, Discord, and more
🔐 Built with enterprise-grade security from day one
Duckie Product Review
Key Features
- Knowledge-Powered Answers
Duckie connects to your docs, help center, and internal knowledge—offering real-time, source-backed answers across platforms. - No-Code Workflow Builder
Create powerful AI workflows that reflect your exact support logic. Define custom steps, triggers, and fallback paths—all without a dev. - Multi-Tool Actions
Go beyond replies. Automate actions like issuing refunds, logging bugs, and assigning tickets using built-in actions or external APIs. - Omnichannel Deployment
Launch Duckie on your website, Slack, Zendesk, Discord, or Microsoft Teams. Meet your users where they already ask for help. - Smart Escalation & Routing
Route complex queries to the right human with context attached—keeping your customers happy and your agents efficient. - Self-Hosting Friendly
Deploy Duckie on your cloud infra (AWS, GCP, Azure) for total data control and scalability.
Use Cases
- Automated Ticket Resolution:
Automatically triage incoming tickets and resolve repetitive requests like password resets, order tracking, and account updates. - Customer Support Widget:
Embed Duckie on your site to offer real-time help without hiring more reps. - Developer Log Debugging:
Use Duckie to summarize logs and create dev-ready bug reports from technical support chats. - Internal IT Helpdesk:
Deploy Duckie in Slack or Teams to resolve internal tool issues, answer policy questions, and assist with onboarding. - B2B Client Support:
Serve enterprise clients with custom workflows, faster turnaround, and compliance-ready automation.
Tech Specs
- Interface: Web-based builder
- Deployment: Widget, Slack, Discord, Teams, Zendesk
- Input Sources: Help docs, chat logs, drive files
- Actions: Refunds, ticket creation, custom APIs
- Logic: Conditional steps, role-based workflows
- Languages: Multi-language support
- Hosting: Cloud + optional self-hosted
- Security: Data encryption at rest and in transit
- Reporting: Track deflection rate, resolution time, and saved agent hours
Need An AI support agent that doesn’t just reply?
FAQs
Yes. Duckie can handle end-to-end workflows using built-in actions or integrations with your current tools and APIs.
Absolutely. It’s made for support teams who want powerful automation without writing code.
Yes, Duckie offers self-hosting options on AWS, GCP, or Azure for teams that require more control.
Duckie only uses verified internal sources and always cites references—no hallucinations or guesswork.
You can deploy Duckie across Slack, Zendesk, Discord, Teams, and your website—all managed through one workflow system.
Conclusion
Duckie is your do-it-all support sidekick. It handles the busywork, integrates with your stack, and delivers real support outcomes—without burning through your team’s time or patience. Whether you’re scaling support or automating the boring stuff, Duckie’s got it.
